Last updated : 22 October 2026
Terms applicable to the Palen service operated by KAIRISIO.
The Palen service is operated by KAIRISIO, a SASU with share capital of EUR 15,000, registered under number 107 113 243 R.C.S. Aubenas, VAT number FR81107113243.
Registered office: 19 rue Vincent d'Indy 07300 Tournon-sur-Rhône.
Contact: contact@palen.fr.
Publication director: Kairisio.
Hosting provider: OVH.
Hosting provider address: 2 rue Kellermann - 59100 Roubaix - France.
These terms govern access to and use of Palen, an application supporting research and analysis of information related to ADR and dangerous goods transport.
Any use of the service implies full acceptance of these terms.
Access requires a valid email address. Temporary or disposable email addresses are refused when creating an account by email or through federated identity; this check does not prevent existing accounts from signing in. Sign-in uses a time-limited link or, where offered, a Google account. Some plans are limited to authorized accounts or accounts created through a specific commercial journey.
The user warrants that the information provided is accurate and must keep access credentials confidential.
Palen is intended for professional use. A user acting for an organization warrants that they have authority to bind it.
The user must ensure they have the necessary rights over questions, documents, safety data sheets, files or information submitted to the service.
The user should avoid submitting sensitive or confidential data when its processing by the service is not necessary.
Tax-exclusive prices, applicable taxes, monthly or annual billing period, included features and credits are displayed before payment. The total amount and currency are confirmed before the order is placed.
The Free plan provides access to the ADR consultant without a credit card or subscription, with the credit quota displayed in the interface, renewed every 30 days without rollover.
Essentiel and Pilote subscriptions are payable from subscription, with no trial. Company information must be confirmed before purchasing a subscription or credit pack. Paid access is activated after payment confirmation.
Changing from Essentiel to Pilote updates the existing subscription. For an active Essentiel subscription, the price adjustment is prorated for the remaining billing period. The price, billing period and exact amount are presented before confirmation. Essentiel access granted without an active subscription does not qualify for this adjustment.
The transport analysis module remains visible without analysis entitlement: browsing it and preparing the form do not unlock analysis. On submission, a dedicated dialog offers a Pilote subscription or an upgrade from Essentiel. Without analysis entitlement, the selected SDS stays local and is not sent to the service. Analysis remains subject to account entitlements, available credits and payment confirmation.
Switching from Pilote to Essentiel takes effect at the next billing date. Pilote remains available until then; Essentiel includes the consultant without the transport auditor. The scheduled change can be cancelled before that date.
Subscriptions renew automatically for the same billing period until cancelled under chapter 14.
Available credits are required to use the service. The counter shows the credits for the agent in use, consultant or auditor; each quota remains allocated to its feature. Consumption varies with the request; advertised analysis counts are indicative. Available monthly quota is used before purchased credits.
Credit packs can be used for features accessible to the account, with or without an active subscription. They do not renew automatically, do not expire while the account exists and remain available after subscription cancellation.
Reasonable usage limits apply to preserve service availability and quality.
Plans are intended for professionals. An order is placed by confirming the plan and, where applicable, the payment method in the subscription flow, or under the terms of a signed quote, order form or contract. Where they conflict, these specific documents prevail over these terms.
Prices are quoted exclusive of tax; applicable taxes and the total amount are shown in the order summary. Subscriptions and credit packs bought online are payable when ordered, unless different terms are agreed in writing. An invoice is made available through the billing process.
The Invoices menu indicates that no invoices are available when no billing account has been linked to the company yet. An active subscription is not required to view existing invoices.
For business customers, any amount unpaid on its due date automatically incurs late-payment interest at the rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points, in accordance with Article L. 441-10 of the French Commercial Code, without a reminder, plus a fixed EUR 40 recovery-cost indemnity. Where actual recovery costs exceed this amount, additional compensation may be claimed on proof, within the limits of the law.
KAIRISIO may change prices displayed for new subscriptions and new credit-pack purchases at any time without prior notice. The price accepted for a subscription period already purchased remains unchanged until that period ends.
If a new price will apply when an existing subscription renews, the customer is informed before it takes effect and may cancel renewal before the due date. Otherwise, renewal takes place at the communicated price, subject to mandatory law and any agreed specific terms.
KAIRISIO uses reasonable efforts to ensure Palen availability and security, without guaranteeing continuous, error-free or uninterrupted availability.
Maintenance, technical incidents or external constraints may make the service temporarily unavailable.
Palen, its interfaces, software, databases, texts, trademarks, logos and graphic elements remain the property of KAIRISIO or its rights holders.
No rights are transferred except for the personal, non-exclusive and revocable right to use the service in accordance with these terms.
Personal data processing is described in the privacy policy, and trackers in the cookie policy.
Measurements required to monitor AI processing, credits, security and billing may continue outside the browser when optional cookies are refused.
Palen may generate automated answers from regulatory sources and algorithmic processing. These answers assist analysis: they may be incomplete, outdated, incorrect or present inaccurate information as certain. They are neither individualized professional advice nor a compliance decision.
Palen does not replace a dangerous goods safety adviser, lawyer, competent authority or review of the applicable official texts.
Before relying on an answer for any operational, regulatory or commercial purpose, the user must exercise meaningful human review, check its relevance, currency and references against the applicable official texts and, where necessary, seek validation from a qualified professional. The user remains responsible for decisions, declarations, documents, checks and transport operations.
No generated answer guarantees compliance with ADR or any other regulation, or validates a classification, exemption or transport operation.
An AI error does not relieve the user of regulatory verification duties. To the extent that loss results from using an answer without verification, the user’s misinterpretation of ADR or non-compliant use of the service, KAIRISIO is not liable for that loss, subject to liabilities that cannot be excluded by law.
Where KAIRISIO incurs contractual liability, it covers proven direct and foreseeable losses under applicable law.
For paid services, KAIRISIO’s aggregate contractual liability, for all causes combined, is limited to the tax-exclusive amounts actually paid by the customer for the service during the twelve months preceding the event that caused the loss.
This cap does not apply to intentional wrongdoing or gross negligence by KAIRISIO, bodily injury, or any other liability that cannot legally be limited. It does not deprive any essential obligation of KAIRISIO of its substance.
KAIRISIO may suspend or close access in case of breach of these terms, security risk, abusive use, unpaid amounts or legal obligation.
Users may cancel a subscription from their settings. Renewal stops but access remains available until the displayed end of the paid period. When an Essentiel or Pilote subscription ends, the Free plan replaces paid access, with its remaining quota and retained purchased credits. Cancellation does not automatically delete the account or refund amounts already due or paid, subject to mandatory rights.
Account deletion immediately cancels active subscriptions and access. It permanently forfeits unused credits, including purchased credit packs, without a refund subject to mandatory rights; it deletes or anonymizes user data covered by that flow and retains billing records, logs and evidence required or permitted by law.
KAIRISIO may change these terms to reflect changes to the service, regulations or operational constraints.
If a material change affects an existing subscription, KAIRISIO informs the customer before it takes effect; it does not change the price of a period already paid for. The current version is available online.
These terms are governed by French law. Disputes are handled by the competent courts under applicable statutory and contractual rules.
For any question: contact@palen.fr.