Waste collectors and treatment operators
Help your customers prepare their waste before collection
Packaging, ADR rules, transport documents: your customers need practical answers. Palen helps your teams advise them and prepare waste for transport to your facilities.
Start for free without a credit card.
- ADR references cited
- Available 24/7
- ADR 2025
Added value starts before collection
Spent solvents, industrial sludge, chemical residues: your customers need answers to prepare their waste. Palen supports your teams from the first conversation through to transport preparation.
- Answer your customers
- Identify what information to ask your customer for and prepare an initial answer about packaging and transporting their waste.
- Anticipate hold-ups
- Identify the packaging and transport details to clarify early, reducing last-minute questions.
- Support your decisions
- Find ADR references to check your answers and explain them to your customers and partners.
Answers to help prepare every collection
Help your customer choose suitable packaging
Drum, jerrican or IBC: the choice depends on the waste, its classification and transport conditions. Ask Palen to identify packing requirements and the checks needed from the information available.
- Waste type, physical state and known hazards
- Packing instructions, special provisions and required approvals
- Compatibility, closures, marking and labelling to verify
Know what to check with your customer before they prepare their containers.
Discover the ADR consultantFind the rules that apply to your waste
A question about packaging, an exemption or a document? Ask Palen about the available ADR and national texts. Use the cited references to check the answer and the applicable edition.
- Find a requirement without searching through every text
- Identify conditions and exceptions to examine for your case
- Consult the references and check the edition applicable to the operation
Spend less time searching and build a clearer basis for your answers.
Explore regulatory answersClarify obligations before collection
Before transport to your treatment, recovery or disposal facility, identify the ADR obligations to check. Provide the known waste characteristics, quantities, packaging and route for an answer that reflects your situation.
- ADR applicability and exemption conditions to check
- Documents, markings, labels and equipment to prepare
- Loading rules and each party’s responsibilities
Prepare discussions with your customer and the carrier more easily.
Discover the transport auditor
How to use Palen day to day
Start with the information you have. Palen helps you identify the relevant rules and what needs clarifying.
Describe the waste and the transport
Give its origin, known composition, physical state and quantity. Add the planned container and destination, and note anything you do not yet know.
Choose the help you need
The ADR consultant answers your questions about packaging and regulations. To check a shipment, the auditor guides you using a UN number or an SDS that reflects the waste concerned.
Prepare the next steps
Read the references, identify what needs confirming and discuss it with your customer, carrier or dangerous goods safety adviser before dispatch.
Check answers against their sources
Every waste has its own characteristics. Read the cited references, check that they fit your situation and have any outstanding points confirmed by those responsible for the operation.
Your questions about preparing waste
Can Palen help me choose packaging for a customer’s waste?
Yes. Describe the known waste characteristics and transport conditions. The consultant helps you find the packing requirements and compatibility checks to consider. The container choice must then be confirmed for the waste concerned.
Does hazardous waste always fall under ADR?
No. Waste hazardousness and transport classification follow different rules. A waste code alone is not enough: the waste’s properties and transport conditions must also be assessed.
Can Palen confirm whether my facility can accept a particular type of waste?
No. Acceptance conditions depend on your facility and the waste concerned. ADR assistance helps prepare transport. It does not replace your admission criteria, analyses or pre-acceptance procedure, including an acceptance certificate where required.
Is a French waste tracking form (BSD) enough as an ADR transport document?
It can be sufficient if it contains every entry required for the shipment concerned. Otherwise, an additional document is needed. Palen helps you find the entries to check; waste tracking forms and traceability remain managed in Trackdéchets where its use is required.
The next collection starts with preparation
Has a customer asked about their waste? Ask Palen your first question and find the rules to check before collection.